PRIVACY POLICY

At Escobar Kitchen, we respect and prioritize your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our restaurant, use our website, or interact with us through various platforms. By accessing our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect different types of personal and non-personal information, including:

1.1 Personal Information

Contact Information (e.g., name, phone number, email address)

Payment Information (e.g., credit/debit card details for online transactions)

Reservation Details (e.g., booking dates, special requests)

Delivery or Takeout Orders (e.g., order history, delivery address)

Customer Feedback or Reviews

1.2 Non-Personal Information

IP address and browser type when you visit our website

Device type and operating system

Website usage patterns and interactions through cookies and analytics tools

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders, reservations, and payments

To improve our services, menu, and customer experience

To communicate promotions, special offers, and updates (only if you opt-in)

To enhance website performance and ensure user-friendly navigation

To respond to customer inquiries, complaints, or support requests

To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Data Protection & Security

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or misuse. This includes:

Secure Payment Processing: All payment transactions are encrypted and handled by reputable payment processors.

Limited Access: Only authorized personnel have access to customer data.

Data Retention: We store personal data only for as long as necessary to fulfill our business or legal obligations.

While we implement strong security measures, no system is completely secure. Customers should also take precautions when sharing personal details online.

4. Cookies & Tracking Technologies

Our website may use cookies to improve user experience. Cookies help us:

Recognize returning visitors

Analyze website traffic and user behavior

Store preferences for easier navigation

You can disable cookies through your browser settings, but doing so may affect certain website features.

5. Third-Party Services

We may work with third-party services, such as:

Payment processors (e.g., credit card companies)

Delivery services (if applicable)

Marketing and analytics platforms (Google Analytics, social media ads)

These third-party providers have their own privacy policies, and Escobar Kitchen is not responsible for their practices.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we store about you

Request corrections to inaccurate information

Opt out of marketing communications

Request data deletion (subject to legal limitations)

To exercise your privacy rights, contact us at theescobarkitchen@gmail.com.

7. Children’s Privacy

Escobar Kitchen does not knowingly collect personal information from children under 13 years old. If you believe a child has provided us with their data, please contact us immediately.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage customers to review this policy from time to time.

9. Contact Information

For questions about our Privacy Policy or data practices, you can contact us at:

Email: theescobarkitchen@gmail.com